Frequently Asked Questions

Everything you need to know about our luxury collections and services.

Are all items on Couture USA authentic?

Yes, every item we sell undergoes a rigorous multi-point authentication process by our in-house experts to ensure 100% authenticity before it is listed.

What is your return policy for luxury goods?

We offer a 14-day return window for most items. Products must be returned in their original condition with all security tags attached to be eligible for a full refund.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by destination.

Do you offer financing or payment plans?

Yes, we partner with Affirm to provide flexible payment options, allowing you to buy now and pay over time with monthly installments.

How do you determine the condition of pre-owned items?

We use a standardized grading scale ranging from 'Giftable' to 'Fair.' Detailed descriptions of wear and high-resolution photos are provided for every unique piece.

Do you buy luxury items from customers?

Absolutely. We offer competitive buy-out prices and consignment options for your designer handbags, jewelry, and accessories through our 'Sell to Us' program.